A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?
A. Apply a new preventative maintenance kit.
B. Ensure the MFD is connected and on the network.
C. Replace all empty ink cartridges in the MFD.
D. Check the toner level to see if it is low.