CompTIA A+ 220-901 – Q415

Joe, a user, recently purchased a new multifunction printer and attempted to installed it himself He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that printer is listed printer under devices and printers. Which of the following should the technician do NEXT?

A. Reboot the computer into safe mode and try to printer a test page.
B. Download the correct drives from the manufacture’s website and install them.
C. Unplug the USB cable from the printer and try another USB slot the PC.
D. Set the printer as the default within the device properties.

Correct Answer: B