CompTIA A+ 220-901 – Q424

An end user reports to the information systems technician that a laptop hangs at the Windows logo for a Windows 7 Pro laptop that was recently dropped. It is suspected that physical damage was caused by the drop.
Which of the following is the BEST tool the technician should use to check the hard drive?

A. Windows Disk Management Utility
B. Third-party hard drive diagnostic software
C. The manufacture’s hard drive diagnostic software
D. The laptop’s built-in hardware diagnostics
E. Windows chkdsk utility

Correct Answer: B