CompTIA A+ 220-901 – Q448

A user reports an inability to print to a newly installed printer. The assigned technician discovers the user is attempting to print that has been removed from the network. The technician attempts to delete the old printer but cannot. The technician discovers jobs in the queue but cannot clear the queue. Which of the following is NEXT step the technician should take?

A. Restart the print spooler service.
B. Check IP on the printer.
C. Perform a hard reset on the printer.
D. Change the user’s printer permissions.

Correct Answer: A