An application on an Android smartphone is frequently freezing. The user recently updated the application, but now it will not load at all. The user requests that the phone data remain intact. A technician tries a hard reset, but the phone continues to experience the problem. Which of the following should technician troubleshoot FIRST to resolve the issue?
A. Perform a carrier setting update.
B. Revert to the previous baseband version.
C. Reform the SD card.
D. Clear the cache.