CompTIA A+ 220-901 – Q477

A technician receives multiple calls from users stating that documents submitted to a shared printer are not printing. The technician can ping the device to confirm it is powered on and connected to the network. The technician successfully prints a test page from the device control panel. Which of the following should the technician perform NEXT?

A. Reinstall the print drivers
B. Restart the print spooler
C. Reconfigure TCP/IP settings
D. Remove and reinstall the printer

Correct Answer: B