A technician receives multiple calls from users stating that documents submitted to a shared printer are not printing. The technician can ping the device to confirm it is powered on and connected to the network. The technician successfully prints a test page from the device control panel. Which of the following should the technician perform NEXT?
A. Reinstall the print drivers
B. Restart the print spooler
C. Reconfigure TCP/IP settings
D. Remove and reinstall the printer