A user calls the help desk regarding a problem connecting a laptop to the Internet. When the laptop was plugged into the docking station, there was no connection. The technician determines the external mouse is not working. Which of the following should the technician perform FIRST to troubleshoot the issue?
A. Ensure power connections are properly seated.
B. Ask the user to run virus and malware scans.
C. Reseat the network connections and retry.
D. Advice the user to purchase a new docking station.