220-902 – Q171

A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is functioning, but the computer’s speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used to the noise. Which of the following professionalism principles is the technician failing to address?

A. Avoiding being judgmental
B. Avoiding dismissal of the customer’s problems
C. Avoiding an argument with the customer
D. Maintaining a positive attitude

Correct Answer: B

Section: Mix Questions