220-902 – Q181

A technician’s is onsite troubleshooting a user’s issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation?

A. Let the call go to voicemail and respond when time permits.
B. Leave the current appointment to assist the calling customer.
C. Ignore the call and continue with the scheduled itinerary.
D. Apologize to the customer and answer the call.

Correct Answer: A

Section: Mix Questions