220-902 – Q255

A coworker asks a technician for help understanding an email request while the technician is on a call assisting a user. Which of the following is the BEST response the technician can give the coworker?

A. Inform the coworker help will be given when the call is over
B. Multitask and assist the coworker while on the call
C. Politely ask if the user minds being placed on hold
D. Refer the coworker to a supervisor

Correct Answer: A