A client reports a laptop does not power on after a lightning storm. The technician diagnoses the problem as being a faulty motherboard. after replacing the motherboard and booting the laptop, the screen remains black, although the laptop displays an image on an external monitor. Which of the following would be the technician’s NEXT step?
A. Communicate the findings to the client and offer replacement options.
B. Explain how to use the laptop with an external monitor and offer to set it up.
C. Contact the sales department and provide a quote for a new motherboard.
D. Document the repair process and provide a detailed report to the client.