220-902 – Q329

A SOHO user calls a technician and reports that after an on-site technician replaced all of the ink cartridges in a printer, characters are not printing clearly. Which of the following is the BEST course of action for the technician to take NEXT?

A. Reinstall the printer drivers
B. Train the user on how to calibrate the printer
C. Suggest the user replace the ink cartridges
D. Recommend replacing the printer

Correct Answer: B