CompTIA Network+ N10-006 Q142

A service provider is unable to maintain connectivity to several remote sites at predetermined speeds. The service provider could be in violation of the:

A. MLA.
B. SLA.
C. SOW.
D. MOU.

Correct Answer: B
Section: Industry standards, practices, and network theory

Explanation:
SLA stands for Service Level Agreement. This is a common document in business used to define a minimum standard of service that a customer can expect from a supplier. SLA’s are particularly common in the I.T. sector where a service provider is offering a service to a customer. As a customer, you want your hosted services and Internet or WAN connections to be available all the time. SLAs often guarantee 99.9% uptime for a service.
In this question, the service provider is providing WAN links to remote sites with a guaranteed bandwidth on the WAN links. A failure to maintain the connectivity to the remote sites would be a violation of the Service Level Agreement (SLA).