CompTIA Network+ N10-006 Q825

A network help desk technician receives an urgent call from a user regarding a wireless issue, demanding an immediate resolution. The technician begins offering suggestions for a fix. The first few suggestions do not resolve the issue. Which of the following troubleshooting steps should the technician have initiated FIRST?

A. verifying system functionality
B. documenting findings
C. identifying the problem
D. establishing a theory of probable cause

Correct Answer: C