CompTIA Security Plus Mock Test Q1411

A company has experienced problems with their ISP, which has failed to meet their informally agreed upon level of service. However the business has not negotiated any additional formal agreements beyond the standard customer terms. Which of the following is the BEST document that the company should prepare to negotiate with the ISP?

A.
ISA
B. SLA
C. MOU
D. PBA


Correct Answer: B
Section: Mixed Questions