Users have been reporting that their wireless access point is not functioning. They state that it allows slow connections to the internet, but does not provide access to the internal network. The user provides the SSID and the technician logs into the company’s access point and finds no issues. Which of the following should the technician do?
A. Change the access point from WPA2 to WEP to determine if the encryption is too strong
B. Clear all access logs from the AP to provide an up-to-date access list of connected users
C. Check the MAC address of the AP to which the users are connecting to determine if it is an imposter
D. Reconfigure the access point so that it is blocking all inbound and outbound traffic as a troubleshooting gap