Comptia Server+ Exam Practice Questions Sample SK0-004 Q147

A system administrator has a database server that crashes at random times. No changes have been made to either the server’s software or hardware. Which of the following is the FIRST step the administrator should take towards resolving this issue?

A. Establish an action plan.
B. Perform a root cause analysis.
C. Document the findings.
D. Identify the problem and scope.

Correct Answer: D