Project+ PK0-004 – Question036

Two team members are arguing over two different approaches to complete a task. The project manager listens to both sides, determines neither approach will work, and directs the team members to use a third option.
This type of conflict resolution is known as:

A.
forcing.
B. avoiding.
C. smoothing.
D. compromising.

Correct Answer: A

Explanation:

References: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex, Indianapolis, 2017, p. 200