Project+ PK0-004 – Question160

Two team members approach a project manager with different ideas for completing a task. After listening to the team members' ideas, the project manager does not choose either one and requires both members to finish the task as originally planned. Which of the following conflict resolution techniques is the project manager applying?

B. Smoothing
C. Forcing
D. Compromising

Correct Answer: B


Smoothing is a temporary way to resolve conflict. In this technique, the areas of agreement are emphasized over the areas of difference
Excerpt From: Kim Heldman. CompTIA Project+ Study Guide. iBooks.